Each country listed in our Transit Times table can export and import shipments. Contact us for additional information, if required. The Express Import option in myHIG may be useful if you import shipments frequently.

Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? contact us for more information.

HIG operates an ‘unknown shipper policy’ for first-time customers. If you are shipping with HIG for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the HIG network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Please note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of HIG. HIG has no control over these requests.

To find out if your shipment has been delivered, who signed for it and other tracking information just type in your HIG consignment number on the Track and Trace page.

If the driver has attempted delivery to your customer and left a card, your customer should use the Re-delivery Service. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should contact us. Your customer’s enquiry must include the consignment number, delivery address and re-delivery date. Note: Orders can only be re-delivered between Monday and Friday.